Support & contact

Flam creates no user account: there's no password, no cloud profile and no login. All your data (preferences, generated levels, history) is stored only on your device.

To erase all the data :

1. iOS: Settings → General → iPhone Storage → Flam → Delete App.
2. Android: Settings → Apps → Flam → Storage → Clear data.
3. Web: open your browser settings and clear the site data for flam-couple.app.

If you have an active subscription, see the next question for cancelling.

The subscription is managed by your app store, not by Flam.

• iOS: Settings → your name (at the top) → Subscriptions → Flam → Cancel subscription.
• Android: Google Play Store → profile picture → Payments and subscriptions → Subscriptions → Flam → Cancel.
• Web (Stripe): a cancellation link is sent to your email when you subscribe. If you've lost it, contact us.

Cancellation takes effect at the end of the current period ; you keep access to the content until that date.

Flam is designed for playing together on a single device. You hand the phone to your partner each turn. No pairing and no network connection between two phones is needed : everything works locally.

If you want the app on two devices (for example, if you're geographically apart), each of you can install it independently ; each device keeps its own progress.

Generating custom levels relies on a third-party AI service. Several possible causes :

1. Unstable internet connection: try over Wi-Fi, or wait a few minutes.
2. Service quota reached: the app automatically falls back to backup keys, but if the service is globally saturated, generation may take longer.
3. Description rejected by the filters: if your free text contains terms the AI considers inappropriate, rephrase it with softer, more neutral words.

If the problem lasts more than 24 hours, write to us with the approximate date and time.

Yes. The generation system applies several layers of moderation :

• The internal filters of the language model used.
• Strict rules forbidding any content involving minors, violence, or non-consensual acts.
• A post-generation filter that bans certain unsuitable anatomical terms and certain incoherent sentence structures.

If you nonetheless come across a sentence that seems inappropriate, report it to us by email with a screenshot. We take these reports very seriously.

Flam follows a principle of data minimisation :

• No account, no profile is created.
• Your preferences and generated levels stay only on your device.
• During an AI generation, your free text (if you enter any) passes through the third-party AI service for the duration of the request, then is no longer kept server-side.
• The website uses Cloudflare Web Analytics (anonymous audience measurement, without cookies).

See our full privacy policy.

Flam offers intimate, adult content from the higher levels onwards (the "Intimate" and "Intense" tiers). This content, like adult games in general, is strictly reserved for an adult audience. Access to the app requires age confirmation on first launch.

The gentlest levels ("Tender" and "Sensual") include no explicit content, but the app as a whole remains reserved for consenting adults in a relationship.

Write to us at write to us with :

• A description of the problem or the idea.
• Your platform (iOS, Android, web) and the app version.
• If possible, a screenshot or a video.
• The approximate date and time of the issue you ran into.

We read every message and pay real attention to user feedback : many of the game's features come directly from suggestions we've received.

No, never. Every generation is private and stays on your device. No other user, nor the publisher itself, has access to the generated levels.

The third-party AI service processes each request independently and does not keep the history beyond the technical time needed for processing.

Largely : the pre-defined levels (from level 1 to level 6, in the Dice and Cards modes) work entirely offline.

Only the AI custom level generation feature requires a connection. Once a custom level has been generated, it is saved locally and stays available offline.